Privacy Policy

Last Updated On: July 5, 2023

Introduction

Fire-Dex, LLC and Fire-Dex GW, LLC (dba Gear Wash) (“we” or “us” or “our” or “Fire-Dex”) recognize the need to secure your personal information in a manner that makes you comfortable as a customer. This Privacy Policy describes the types of information that we may collect from you or that you may provide when you visit our websites available at firedex.com or gearwash.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. Our goal in collecting personal information through our web activities is to serve you relevant information and improve your overall experience when shopping for our products.

By accessing firedex.com or gearwash.com to browse product and service information, place product orders, or acquire contact information, you consent to the terms and conditions of our Privacy Policy outlined below. This Policy does not apply to information collected by us offline or through any other means.

If you are a visitor from California, this Privacy Policy is intended to comply with the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”, and together with the CCPA, the “California Privacy Law”), as amended, and any terms defined in the California Privacy Law have the same meaning when used in this Policy.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features or provide any information about yourself to us, including your name, address, telephone number, email address, or any other information by which you might be identified. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us by:

• Emailing us at marketing@firedex.com
• Writing us at 780 S. Progress Dr., Medina, Ohio 44256.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”). Personal Information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.

In particular, we have collected the following categories of Personal Information from consumers within the last twelve months (not all categories may be collected or received for every individual):

How We Collect Your Personal Information

Direct Collection of Personal Information

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website.
• Records and copies of your correspondence (including email address), if you contact us.
• Your search queries on the Website.
• Information submitted when you report a problem with our Website.
• Information submitted when you request further services.
• Information provided while using any other interactive features of our Website.

Indirect Collection of Personal Information

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, logs, location data, other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

We may collect information automatically using one of the following technologies:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For further information, visit https://allaboutcookies.org.
• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, visit the Flash player settings page on Adobe’s website.

How We Use Your Personal Information

We use information that we collect about you or that you provide to us, including any Personal Information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• In order to process any orders for products or services, we may send your data to, and also use the resulting information from, credit reporting agencies to prevent fraudulent purchases.
• To fulfill any other purpose for which you provide it.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Website users or consumers is among the assets transferred.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your Personal Information.
• To allow you to participate in interactive features on our Website or as otherwise set forth in the California Privacy Law.
• For any other purpose with your consent.

We may also use your information to contact you about our goods and services that may be of interest to you. If you have agreed to receive marketing, you may always opt out at a later date. If you no longer wish to be contacted for marketing purposes, please contact us at marketing@firedex.com. For more information, see Your Choices Regarding Our Use of Your Personal Information.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Who We Share Your Personal Information With

Disclosure of Personal Information for a Business Purpose

We may share your Personal Information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed Personal Information for a business purpose  to the categories of third parties indicated below.

We do not communicate your Personal Information to third parties for the purpose of cross-context behavioral advertising.

Sale of Personal Information

We do not sell your Personal Information to third parties.

Specific Sharing

We may also share your Personal Information:

• To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our Website, we will transmit the contents of that email and your email address to the recipients.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Website users or consumers is among the assets transferred.
• To enforce or apply our terms of use found at https://www.firedex.com/terms-of-use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Fire-Dex, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Reselling Personal Information

California Privacy Law prohibits a third party from reselling Personal Information unless you have received explicit notice and an opportunity to opt-out of further sales. We DO NOT Personal Information to third parties that may resell that information.

Deidentified Patient Information

We DO NOT share deidentified patient information exempt from California Privacy Law to third parties.

Your Choices Regarding Our Use of Your Personal Information

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months (the "right to know"). You may only submit a request to know twice within a 12-month period. Once we receive your request and confirm your identity (see Exercising Your Rights), we will disclose to you:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting or selling that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
  • sales, identifying the Personal Information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Exercising Your Rights

To exercise any of these rights described above, please submit a request by either:

• Emailing us at marketing@firedex.com
• Writing us at 780 S. Progress Dr., Medina, Ohio 44256

Only you, or someone legally authorized to act on your behalf, may exercise any of these rights related to your Personal Information. You may make a request to exercise any of these rights on behalf of your child. Your request to exercise any of these rights must:

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative, which may include:
  • If you are submitting a request to know categories of personal information or to delete non-sensitive information with a low risk of harm:
    • You must provide at least two pieces of personal information which match information we already hold, and
    • We must determine that the information matched is reliable for verification purposes.
  • If you are submitting a request to know specific pieces of personal information or to delete sensitive information with a high risk of harm:
    • You must provide at least three pieces of personal information which match information we already hold, and
    • We must determine that the information matched is reliable for verification purposes.
  • If you are submitting a request as someone legally authorized to submit such request on behalf of another, we may require you to provide proof of a valid power of attorney under California’s Probate Code, or one of more of the following:
    • Proof of the other person’s signed permission to submit the request
    • The other person verifying their identity directly with us, or
    • The other person to directly confirming that they have authorized you to submit the request on their behalf.
  • If you are making a request to exercise any of these rights on behalf of your child, we will require one of the following:
    • Signing and returning a consent form to us.
    • Using a toll-free telephone number, video conference, or otherwise communicating in person with our trained personnel.
    • Producing a form of government-issued identification to compare against databases of that information.
  • We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
  • We will only use Personal Information provided in the request to verify the requestor's identity or authority to make it.

Response Timing and Format

• We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us by:
  • Emailing us at marketing@firedex.com
  • Writing us at 780 S. Progress Dr., Medina, Ohio 44256
• We endeavor to substantively respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
• If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
• Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
• We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

How We Protect Your Personal Information

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure, including Privacy is a top priority for us at Fire-Dex. We use Secure Sockets Layer (SSL) software to encrypt all information that comes through our websites. Information you provide is not sold or distributed. Unfortunately, the transmission of information via the internet is not always completely secure. Although privacy is one of our top priorities, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites..

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Retention of Personal Information

We do not retain your Personal Information for longer than is reasonably necessary for the purposes disclosed when we collect that Personal Information, unless there the California Privacy Law permits retention beyond such period. We will delete your Personal Information upon the expiration of any such period unless an exception under the California Privacy Law applies.

Non-Discrimination

We will not discriminate against you for exercising any of your rights under the California Privacy Law. Unless permitted by California Privacy Law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion and at any time. It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' Personal Information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. When we make changes to this Privacy Policy, we will post the updated notice on the Website and update the notice's effective date. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which Fire-Dex collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at:

• Emailing us at marketing@firedex.com
• Writing us at 780 S. Progress Dr., Medina, Ohio 44256

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